REFUND POLICY
In regards to any/all Payment transactions enter into or involved by ChinaGarden in any of its dealings; the following “Refund Policy Agreement” would be ensued or activated if the other party (including clients, customer, affiliate, third-party) request for a refund, consequent to a monetary transaction.
Your satisfaction is our top priority. If for some reason, you are not entirely satisfied with your purchase, and you desire to return your item for a full refund, please contact us before sending the item back to us for a refund. We do not acknowledge or accept returned items that were sent back by you directly without checking with us first.
A pre-paid shipping label will be provided for all approved refunds. If you choose to ship the item back without using our pre-paid return label, you will be responsible for the shipping fees incurred.
If you’re unsatisfied with your items for ANY REASON please ship it back to us and we’ll gladly issue a full refund. If you are requesting a refund, all returned packages must be postmarked no later than the 5th DAY from the date the order was delivered to your shipping address, including Saturdays, but not Sundays or holidays. If your 5th day falls on a Saturday, your return package will need to be postmarked on that day.
A postmark is assigned to all packages once you ship your package at the post office. Any order received after postmark of the 5th DAY of order delivery will be refused and returned to the customer at customer’s expense.
All returned items MUST BE AS IT WAS SENT AND SELLABLE CONDITION WITH TAGS ATTACHED. Returns will not be accepted if the items have been damaged or has an odor. We will not issue a refund if the item is not returned in the same condition as it was shipped. No exceptions.
Promotional Term & Conditions: Promotional items are listed as final sale. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We cannot guarantee we will have the exact item available for exchange if you’ve purchased a clearance item. Exchange policies applies to clearance items, and if we’ve sold out of the item between the time of your purchase and the time that we process your exchange, you will be contacted. Late or missing refunds (if applicable)?- If after you fully comply by the return policy and haven’t received a refund yet, first check your bank account again.
- Then, contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact and communicate with your bank. There is often some processing time before a refund is posted. If you’ve performed all of this processes and you still have not received your refund yet, please contact us as soon as possible.
EXCHANGE
If we have shipped you the wrong item or a defective item we will ship you out a new item and take care of all shipping fees with no cost to you. Please let us know immediately.
If you return an item for an exchange and we don’t have the item in stock that you’ve requested, your order will be placed on hold until we have that item or you can request a store credit. A refund will not be issued if your package was not postmarked by the 5th Day of your delivery date.
RETURN POLICY
If your purchase Item didn’t fit or look just how you like it? No worries, returning and exchanging is so easy! If for any reason you are not completely satisfied with your purchase,- Easily send the item back for a full refund (minus original shipping costs if applicable) or exchange.
- Returns must be made within 30 days of the original purchase date.
- Returns received after 30 days will be issued a store credit for the full amount of the items you return.
- Once the item has been worn, washed, or the tags are removed, it cannot be returned. When returning items please make sure the original tags are attached and the items show no signs of wear including sweat, make-up, self-tanner, deodorant, and hair, as such clothing cannot be accepted.
Examine all products before removing tags, and/or washing.
All returned items must be unused, unbroken, and returned in their original condition. The original tag must still be attached to the product. To complete your return, we do require a receipt or proof of purchase.
All shipping charges are NON REFUNDABLE. Our cost of shipping your order will be deducted from your refunded amount.
RETURN PROCESS:
We suggest that you ship your items using a traceable carrier such as UPS, Fed Ex, or U.S. Postal Service (registered, insured, or signature required is optional). No COD orders will be accepted. Please include a copy of the invoice (we do not need the original copy or attached receipt) inside the package.
Refunds:- Returns must be received within 30 days of your receipt of the shipment.
- You are responsible for the return postage.
- Returns are typically processed within 1-2 business days of receiving the package.
- Refunds will be applied to the credit card used for the purchase. Refunds may take 1-3 additional business days to appear on your statement or in your account.
CLAIMS
ChinaGarden may from time to time put new Eligibility Criteria in place or update the existing Eligibility Criteria to specify any additional terms and conditions that may apply to a particular benefit. Subject to termination in accordance to the terms of this Policy, ChinaGarden will pay all Reasonable Charges for products ordered up to the respective Policy Limits, less any Excess. A claim can be made under this Policy by submitting a formal written complain to the customer support on ChinaGarden Website or posted to the office address of ChinaGarden. All claims are subject to the provisions of this Policy.
Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees.
Note: If utilizing an approved Prepaid Card, ChinaGarden will attempt to refund the payment method within the scope of our refund policy. ChinaGarden is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
NOTE: IF YOU SENT AN ITEM FOR RETURN AND THE ITEM DOES NOT QUALIFY FOR A RETURN. YOU WILL WANT THE ITEM BACK BECAUSE WE WILL NOT REFUND YOU. IF YOUR DISQUALIFIED RETURN NEEDS TO BE SENT BACK, YOU WILL BE HELD RESPONSIBLE TO PAY SHIPPING FEES TO GET THE ITEM BACK TO YOU. WE WILL NOT SEND A DISQUALIFIED ITEM BACK UNTIL SHIPPING COSTS ARE PAID. IT IS YOUR RESPONSIBILITY TO THOROUGHLY READ THE RETURN POLICY. IF YOU ARE UNSURE IF YOUR ITEM QUALIFIES FOR EXCHANGE OR RETURN PLEASE CONTACT US BYE MAIL PRIOR TO SENDING IN YOUR ITEM.
